Store Policy

SHIPPING

We ship from Los Angeles and currently ship within the United States only.

 

Shipping cost: $5

Orders ship within 5–7 business days. Once your order ships, you’ll receive an email with your tracking number. You can use the tracking number to follow your package.

 

RETURNS & REFUNDS

You have 7 days from the date of delivery to request a return or exchange. Once your return is approved, you have 7 days to ship the item back to us.

To be eligible for a standard return, the item must be returned in its original condition, without cracks, breaks, missing buttons or parts, and with everything included in the original box.

Refunds:

  • Full-price purchases, including purchases made with a first-order welcome code, are eligible for a refund to the original payment method.
  • Purchases made using any other discount are eligible for store credit.
  • Original shipping costs are non-refundable.

Once we receive your return, the item will be inspected. Please allow 5–7 business days for the inspection process.

If your return is approved, refunds are issued to your original payment method. Please allow an additional 5–10 business days for your bank or payment provider to post the refund.

If a returned item does not pass inspection, we will contact you. You may choose to have the item shipped back to you at your expense within 14 days. After 14 days, unclaimed items may be donated.

 

DEFECTIVE ITEMS

Every unit is inspected before it ships. If your Rewynd Archive player arrives broken, defective, or will not power on you can email us at hello@rewyndarchive.com within 14 days of delivery.

Please include:

  • Your order number
  • Photos or a short video showing the issue
  • A brief description of what is wrong

If the defect is confirmed, we will cover the return shipping, and you can choose between a replacement or a refund.

Defect coverage applies to manufacturing defects. It does not cover:

  • Damage from drops or impacts
  • Water or liquid damage
  • Normal wear and tears
  • Loss or theft
  • Damage caused by disassembly or repair

Nothing in this policy limits any rights that cannot be waived under applicable law, including rights under California's Song-Beverly Consumer Warranty Act.

 

DELIVERY ISSUES

Once the carrier scans your package, delivery is handled by the carrier.

If your tracking information says "Delivered" but you cannot find the package, please first check with your neighbors, mailroom, front desk, or other delivery locations. You should then file a claim with the carrier. We will provide any documentation they request from us.

 

If your tracking information stops updating and there is no delivery scan, you can file or start a lost package investigation with the carrier, and we will assist you in any way we can.

 

We cannot refund or reship packages that the carrier has confirmed as delivered.

If a package is returned to us because of an incorrect address, refusal of delivery, or failure to collect the package, we can reship it at your expense. The original shipping cost is non-refundable.